smartATX LLC ("smartATX", "we", "our", or "us") is located in Austin, Texas, USA. This Privacy Policy explains how we collect, use, process, and protect personal information in connection with our website (smartatx.com), our AI-powered services (including "Jessica"), and related software and communication tools.

By using our website or our services, you agree to this Privacy Policy.

1. Information We Collect We collect information in the following categories:

A. Information you provide directly When you:

Purchase our services

You fill out forms

Schedule a call

You contact us

We can collect:

Name

Business Name

Email address

Phone number

Business Management

Service area

Calendar availability

Billing information (processed securely through third-party payment providers)

B. Customer Business Information To set up Jessica for your business, we collect:

Services offered

Service area

Pricing structure (optional)

Availability rules

Call handling preferences

Scheduling rules

C. Call and Communication Data Because Jessica answers calls and messages:

Calls may be recorded for training, quality and service improvement purposes.

Transcripts can be generated using AI systems.

SMS, WhatsApp or messaging data may be processed through integrated providers.

By using our services, you represent that you have obtained any legally required consent for call recording in your state or jurisdiction.

D. Advertising and tracking data We may collect data through:

Google Ads

Meta Ads

Website analytics tools

Cookies and tracking pixels

This may include:

IP Address

Device type

Browser information

Page visits

Interaction behavior

This information is used to improve marketing performance and effectiveness.

2. How We Use the Information We use the data collected to:

To provide and operate our services

Train and improve AI systems (including Jessica)

Manage advertising campaigns

Schedule and manage appointments

Sending service-related communications

Improve system performance

Provide support

Comply with legal obligations

We do not sell personal data.

3. Artificial Intelligence and Data Processing smartATX uses artificial intelligence technologies to:

Answer calls

Qualify prospects

Schedule appointments

Generate advertising campaigns

Analyze performance data

To operate these systems, data may be securely transmitted to third-party AI providers and trusted infrastructure partners. The data is used strictly for service delivery and improvement.

4. Data Exchange We can share information with:

Advertising platforms (Google, Meta)

Telecommunications providers

Payment processors

Hosting and infrastructure providers

Analytics providers

Legal authorities when required by law

Important exclusion regarding mobile messaging: No mobile information will be shared with third parties or affiliates for promotional or marketing purposes. All other categories of data sharing exclude opt-in information and text message sender consent; this information will not be shared with third parties under any circumstances. We do not sell personal information to third parties.

5. Data Retention We retain personal information only for as long as necessary to:

Provide services

Fulfill contractual obligations

Comply with legal requirements

Improve system performance

Customers may request the deletion of their account data, subject to legal retention obligations.

6. Your Rights Depending on your jurisdiction (including Texas and California), you may have rights that include:

Access to your personal data

Correction of inaccurate information

Deletion of your data

Data portability

Opt-out of marketing communications

To exercise these rights, please contact: [email protected]

7. Security We implement reasonable administrative, technical, and physical security measures to protect personal data. However, no system can guarantee 100% security.

8. Cookies and Tracking Technologies Our website may use:

Cookies

Pixels

Analysis tools

You can control cookie preferences through your browser settings.

9. Children's Privacy Our services are intended for business users and not for individuals under the age of 18. We do not intentionally collect information from children.

10. Changes to this Policy We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

11. Contact If you have any questions about this Privacy Policy: smartATX LLC Austin, Texas, United States [email protected]